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properly format zendesk subject #468

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Merged
merged 1 commit into from
Feb 22, 2022
Merged

properly format zendesk subject #468

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9 changes: 8 additions & 1 deletion src/services/SupportService.js
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Original file line number Diff line number Diff line change
Expand Up @@ -15,12 +15,19 @@ const logger = require('../common/logger')
* @returns {Object} the search result
*/
async function createRequest (currentUser, request) {
let subject
if (request.isSelfService) {
subject += 'Self-Service customer support request'
}
if (request.challengeId) {
subject += ` for Challenge ID: ${request.challengeId}`
}
return await helper.submitZendeskRequest({
requester: {
name: `${request.firstName} ${request.lastName}`,
email: request.email
},
subject: `${request.isSelfService ? 'Self-Service customer request for' : ''} Challenge ID: ${request.challengeId}`,
subject,
comment: {
body: request.question
},
Expand Down