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Cannot find calendar when connecting it first time #580

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maxceem opened this issue Nov 25, 2021 · 3 comments
Open

Cannot find calendar when connecting it first time #580

maxceem opened this issue Nov 25, 2021 · 3 comments

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@maxceem
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maxceem commented Nov 25, 2021

Follow up from #519 (comment)

the first time a new user connecting calender, always got the below error and it didn't connect the calender. But it worked second time.

Error: Could not find any writable calender

Failed.calender.connecting.mp4
@maxceem
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maxceem commented Dec 20, 2021

This issue was fixed using this issue #588:

  • when user connects calendar the first time, it could take time for Nulas to sync, that's why we get this error that calendar is not found
  • so the solution implemented in this ticket [$150] Show syncing message and wait if calendar is not yet synced when scheduling interview #588 is:
    • when we connect calendar but we cannot find it, we still act as calendar was found
    • during scheduling interview we are checking if there calendar fully connect:
      • if calendar was already connected, then just schedule interview
      • if it happens that calendar was not yet fully synced, we are waiting until it's synced in Nylas for 2 minutes
        • in case it got synced during 2 minutes, we continue to schedule interview
        • if even after waiting for 2 minutes calendar is not synced, there is a big chance that something went wrong, so we are showing error message and suggest customer to reconnect calendar

@sdgun
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sdgun commented Dec 21, 2021

Verified in Dev, this issue didn't occur again.

connecting.calenders.first.time.mp4

@sdgun sdgun removed this from the Interview Update (Nylas) milestone Apr 5, 2022
@sdgun
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sdgun commented Apr 5, 2022

Removing the milestone since this feature was disabled in the current production release #598

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