Add documentation page on Commercial subscriptions

docs/user/commercial/subscriptions.rst

@@ -0,0 +1,52 @@
+Read the Docs for Business subscription management
+==================================================
+
+We want to make it easy to manage your billing information.
+You can manage or cancel subscriptions from the :guilabel:`Settings > Subscriptions` page of the :term:`dashboard`.
+
+Managing your subscription
+--------------------------
+
+* Go to https://readthedocs.com/organizations/.
+* Select your organization from this list.
+* Select :guilabel:`Settings` at the top of the page.
+* Select the :guilabel:`Subscription` tab on the left.
+* Click :guilabel:`Manage Subscription`.
+
+This action will take you to the Stripe billing portal where you can manage your subscription.
+
+.. note::
+    You will need to be an organization owner to view subscription information.
+    If you do not have permission,
+    you can ask one of your existing organization owners to make any required changes.
+
+Cancelling your subscription
+----------------------------
+
+Cancelling your subscription can be done in the same way as the above instructions.
+You will be billed for the remainder of the current billing period,
+and then not charged again.
+
+**We can not cancel subscriptions just by sending us an email,
+as email is an insecure method of verifying a user's identity.**
+If you email us about this,
+we require you to verify your identity by logging into your Read the Docs account and submitting an official support request there.
+
+Discounts & Credits
+-------------------
+
+We do not generally discount our software.
+We provide a ad-supported service to the community with |org_brand|,
+but we do have one standard discount that we offer.
+
+Non-profit & Academic Organizations
+~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
+
+Our community hosting,
+provided for free and open source projects,
+is generally where we recommend most academic projects to host their projects.
+If you have constraints on how public your documentation can be,
+our commercial hosting is probably a better fit.
+
+We offer a 50% discount on our all of our commercial plans to certified academic and non-profit organizations.
+Please contact :doc:`/support` to request this discount.