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icgood opened this issue Aug 8, 2019 · 2 comments
Closed

Delete Account failure #6057

icgood opened this issue Aug 8, 2019 · 2 comments
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Accepted Accepted issue on our roadmap Bug A bug

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@icgood
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icgood commented Aug 8, 2019

Details

  • Read the Docs project URL: N/A
  • Build URL (if applicable):
  • Read the Docs username (if applicable): icgood

Expected Result

I went to "Delete Account", typed in my username to confirm, and I expected my account to be deleted.

Actual Result

I received an error page containing the fail whale:

          .
         ":"
       ___:____     |"\/"|
     ,'        `.    \  /
     |  O        \___/  |
   ~^~^~^~^~^~^~^~^~^~^~^~^~

   Fail.  Check back in a bit!

My account was not deleted, and I was still logged in when I went back to the homepage.

@saadmk11 saadmk11 added the Support Support question label Aug 8, 2019
@stsewd stsewd added Accepted Accepted issue on our roadmap Bug A bug and removed Support Support question labels Aug 9, 2019
@stsewd
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stsewd commented Aug 9, 2019

Yeah, accounts created before this release https://docs.readthedocs.io/en/stable/changelog.html#version-3-6-0 (July 16, 2019) can't be deleted because of #5875 (comment). We are working in fixing the problem.

@humitos
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humitos commented Aug 13, 2019

This is fixed. You should be able to delete your account. Feel free to reopen if that's not the case.

@humitos humitos closed this as completed Aug 13, 2019
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