Retry Queuing locks ticket in infinite loop

[cwdcwd]

When creating issues in Github or Gitlab it seems that failures to parse the ticket title cause the processing of the ticket to requeue. This puts the status field on the mongo record to challenge_creation_pending. Once that's set nothing gets updated. The only solution has been to:

• clear any assignees
• clear any TCX labels
• delete the record
• wait for the processor to catch up
• reset the Open for Pickup label

after that everything seems to work. The only thing I've been able to tease out of the logs is a failure to parse the title prizes. Often existing or new bugs come in without prizes set before a ticket is opened and I think that might be a root cause.

[veshu]

@jmgasper @cwdcwd if there is no prize the issue is discarded from processing, so it shouldn't in be db with suc status. There must be some different steps to replicate this?

[jmgasper]

@veshu - Yeah, let's make sure the issue is discarded from processing. Are you sure it won't be attempted to be added back later if the labels are changed or an assignee is changed later on? Please make sure to test this one quite a bit - it's been a bit of a thorny issue the last couple weeks.

[veshu]

@jmgasper Yes, issue doesn't reque if prize is [] or [$] or no [] in the title.
Without valid prize no event passes to the respective handler.

There must be some different situation that is causing this.

[jmgasper]

@veshu - Please have a look at this one too, for context. Basically we don't think retrying ever works correctly: topcoder-archive/topcoder-platform-topcoder-x-ui#93