Interviews are not getting scheduled

[sdgun]

Steps
When the JC schedules the interview using the link sent in the email, the interview is not getting scheduled and no emails on interview are received

cannot.schedule.interviews.mp4

[maxceem]

@sdgun I wonder if you used Google calendar to schedule this meeting or no calendar?

[maxceem]

@sdgun the interview looks scheduled now, maybe it just took a bit longer to complete scheduling, could you please check your inbox one more time if you got the email?

[sdgun]

@maxceem Tried with google calender, but I see the interview in scheduled status and emails received after 1.5 hours of scheduling though. I tried scheduling now and it seems to be working now.

[sdgun]

Closing since this issue is not recreated anymore

[maxceem]

Just for the reference. Here is the timing in log:

• 2021-12-22T05:54:57.550Z - the interview was scheduled by Customer
• 2021-12-22T05:55:00.159Z - interview invitation was sent (InterviewEventHandler sendInterviewInvitationNotifications)
  And only after more than an hour:
• 2021-12-22T07:07:56.208Z - got reminder webhook that time was selected (partiallyUpdateInterviewByWebhook)
• 2021-12-22T07:08:00.639Z - send confirmation emails to guest and host

This delay was caused by the time when Nylas sent events to our API.

[maxceem]

@sdgun just in case, after you choose time for this interview and email didn't come. Did you try selecting time again one more time somehow for the same interview?

[sdgun]

@maxceem Yes, I scheduled another interview after some time to check.

[maxceem]

@sdgun to be clear, did you schedule a new interview using customer user?
Or did you try to choose time again using Job Candidate user for the same interview?

[sdgun]

@maxceem I scheduled a new interview using customer user