From 19d0e80379963c6a57987e3d370e9abc8db65362 Mon Sep 17 00:00:00 2001 From: Eric Holscher Date: Mon, 30 Jan 2023 14:01:53 -0800 Subject: [PATCH 1/4] Add documentation page on Commercial subscriptions This basically just shows people how to manage and cancel their subscription, so hopefully they don't have to email us for this. --- docs/user/commercial/subscriptions.rst | 52 ++++++++++++++++++++++++++ 1 file changed, 52 insertions(+) create mode 100644 docs/user/commercial/subscriptions.rst diff --git a/docs/user/commercial/subscriptions.rst b/docs/user/commercial/subscriptions.rst new file mode 100644 index 00000000000..7494f3b86fd --- /dev/null +++ b/docs/user/commercial/subscriptions.rst @@ -0,0 +1,52 @@ +Read the Docs for Business subscription management +================================================== + +We want to make it easy to manage your billing information. +You can manage or cancel subscriptions from the :guilabel:`Settings > Subscriptions` page of the :term:`dashboard`. + +Managing your subscription +-------------------------- + +* Go to https://readthedocs.com/organizations/. +* Select your organization from this list. +* Select :guilabel:`Settings` at the top of the page. +* Select the :guilabel:`Subscription` tab on the left. +* Click :guilabel:`Manage Subscription`. + +This action will take you to the Stripe billing portal where you can manage your subscription. + +.. note:: + You will need to be an organization owner to view subscription information. + If you do not have permission, + you can ask one of your existing organization owners to make any required changes. + +Cancelling your subscription +---------------------------- + +Cancelling your subscription can be done in the same way as the above instructions. +You will be billed for the remainder of the current billing period, +and then not charged again. + +**We can not cancel subscriptions just by sending us an email, +as email is an insecure method of verifying a user's identity.** +If you email us about this, +we require you to verify your identity by logging into your Read the Docs account and submitting an official support request there. + +Discounts & Credits +------------------- + +We do not generally discount our software. +We provide a ad-supported service to the community with |org_brand|, +but we do have one standard discount that we offer. + +Non-profit & Academic Organizations +~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ + +Our community hosting, +provided for free and open source projects, +is generally where we recommend most academic projects to host their projects. +If you have constraints on how public your documentation can be, +our commercial hosting is probably a better fit. + +We offer a 50% discount on our all of our commercial plans to certified academic and non-profit organizations. +Please contact :doc:`/support` to request this discount. From bf65ac660ef140d1e79b0aa220c8440b142db15f Mon Sep 17 00:00:00 2001 From: Eric Holscher Date: Mon, 30 Jan 2023 14:14:06 -0800 Subject: [PATCH 2/4] A couple more updates to address GH issue --- docs/user/commercial/subscriptions.rst | 22 +++++++++++++++++++++- 1 file changed, 21 insertions(+), 1 deletion(-) diff --git a/docs/user/commercial/subscriptions.rst b/docs/user/commercial/subscriptions.rst index 7494f3b86fd..16f8c692053 100644 --- a/docs/user/commercial/subscriptions.rst +++ b/docs/user/commercial/subscriptions.rst @@ -2,7 +2,15 @@ Read the Docs for Business subscription management ================================================== We want to make it easy to manage your billing information. -You can manage or cancel subscriptions from the :guilabel:`Settings > Subscriptions` page of the :term:`dashboard`. +All :doc:`organization owners ` can manage the subscription for that organization. +It's easy in this dashboard to achieve a number of common tasks: + +* Update your credit card information. +* Upgrade, downgrade, or cancel your plan. +* View, download, and pay invoices. +* Add additional tax (VAT/EIN) or contact email addresses on your invoices. + +You can always find our most up to date pricing information on our `pricing page `_. Managing your subscription -------------------------- @@ -32,6 +40,18 @@ as email is an insecure method of verifying a user's identity.** If you email us about this, we require you to verify your identity by logging into your Read the Docs account and submitting an official support request there. +Billing information +------------------- + +We provide both monthly and annual subscriptions for all plans. +Annual plans are given a 2 month discount compared to monthly billing. +We only support credit card billing for our Basic & Advanced plans. +For our Pro & Enterprise users, we support invoice-based and PO billing. + +.. tip:: + We recommend paying by credit card for all users, + as this greatly simplifies the billing process. + Discounts & Credits ------------------- From 5f0902d7159d80ca6298b3de4076ca684ea71524 Mon Sep 17 00:00:00 2001 From: Eric Holscher <25510+ericholscher@users.noreply.github.com> Date: Mon, 30 Jan 2023 15:28:52 -0800 Subject: [PATCH 3/4] Apply suggestions from code review Co-authored-by: Anthony Co-authored-by: Benjamin Balder Bach --- docs/user/commercial/subscriptions.rst | 24 ++++++++++++------------ 1 file changed, 12 insertions(+), 12 deletions(-) diff --git a/docs/user/commercial/subscriptions.rst b/docs/user/commercial/subscriptions.rst index 16f8c692053..7bb06037fe5 100644 --- a/docs/user/commercial/subscriptions.rst +++ b/docs/user/commercial/subscriptions.rst @@ -3,7 +3,7 @@ Read the Docs for Business subscription management We want to make it easy to manage your billing information. All :doc:`organization owners ` can manage the subscription for that organization. -It's easy in this dashboard to achieve a number of common tasks: +It's easy to achieve a number of common tasks in this dashboard: * Update your credit card information. * Upgrade, downgrade, or cancel your plan. @@ -31,11 +31,11 @@ This action will take you to the Stripe billing portal where you can manage your Cancelling your subscription ---------------------------- -Cancelling your subscription can be done in the same way as the above instructions. -You will be billed for the remainder of the current billing period, -and then not charged again. +Cancelling your subscription can be done following the instructions in `Managing your subscription`_. +Your subscription will remain active for the remainder of the current billing period, +and will not renew for the next billing period. -**We can not cancel subscriptions just by sending us an email, +**We can not cancel subscriptions through an email request, as email is an insecure method of verifying a user's identity.** If you email us about this, we require you to verify your identity by logging into your Read the Docs account and submitting an official support request there. @@ -45,22 +45,22 @@ Billing information We provide both monthly and annual subscriptions for all plans. Annual plans are given a 2 month discount compared to monthly billing. -We only support credit card billing for our Basic & Advanced plans. -For our Pro & Enterprise users, we support invoice-based and PO billing. +We only support credit card billing for our Basic and Advanced plans. +For our Pro and Enterprise users, we support invoice-based and PO billing. .. tip:: We recommend paying by credit card for all users, as this greatly simplifies the billing process. -Discounts & Credits -------------------- +Discounts and credits +--------------------- We do not generally discount our software. -We provide a ad-supported service to the community with |org_brand|, +We provide an ad-supported service to the community with |org_brand|, but we do have one standard discount that we offer. -Non-profit & Academic Organizations -~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ +Non-profit and academic organizations +~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Our community hosting, provided for free and open source projects, From 432b6a7773fae075d154fcc04e4c32a9d25369f0 Mon Sep 17 00:00:00 2001 From: Eric Holscher <25510+ericholscher@users.noreply.github.com> Date: Mon, 30 Jan 2023 15:29:27 -0800 Subject: [PATCH 4/4] Update docs/user/commercial/subscriptions.rst Co-authored-by: Benjamin Balder Bach --- docs/user/commercial/subscriptions.rst | 4 ++-- 1 file changed, 2 insertions(+), 2 deletions(-) diff --git a/docs/user/commercial/subscriptions.rst b/docs/user/commercial/subscriptions.rst index 7bb06037fe5..6a1c3753ade 100644 --- a/docs/user/commercial/subscriptions.rst +++ b/docs/user/commercial/subscriptions.rst @@ -1,5 +1,5 @@ -Read the Docs for Business subscription management -================================================== +How to manage your Read the Docs for Business subscription +========================================================== We want to make it easy to manage your billing information. All :doc:`organization owners ` can manage the subscription for that organization.