Support: create a form to render it nicely in ext-theme (#11193)

* Support: create a form to render it nicely in ext-theme

Use a Django form and crispy filter to render the form on the support page.
Also moves the logic from the template to the form itself.

* Use a `FileField` to upload an attachment

* Disable field correctly

* Remove the form rendered on ext-theme

We moved the template over there.

* Typo

* Revert to origin/main

Author: humitos

readthedocs/core/forms.py

@@ -2,6 +2,7 @@
 
 import structlog
 from django import forms
+from django.conf import settings
 from django.contrib.auth.models import User
 from django.core.exceptions import NON_FIELD_ERRORS
 from django.forms.fields import CharField
@@ -183,3 +184,49 @@ def valid_value(self, value):
         if ":" not in value:
             return False
         return True
+
+
+class SupportForm(forms.Form):
+    name = forms.CharField()
+    email = forms.EmailField()
+    explanation = forms.CharField(
+        label=_("Explanation of the issue"),
+        help_text=_("Please provide as much detail as possible."),
+        widget=forms.Textarea,
+    )
+    url = forms.URLField(
+        help_text=_("Is there a specific page this happened?"),
+        required=False,
+    )
+    attachment = forms.FileField(
+        label=_("Screenshot or additional file"),
+        help_text=_("Anything else that would help us solve this issue?"),
+    )
+    severity_level = forms.ChoiceField(
+        choices=(
+            ("low", _("Low")),
+            ("medium", _("Medium")),
+            ("high", _("High")),
+        ),
+        help_text=_("Please rate the severity of this event."),
+        required=False,
+    )
+    subject = forms.CharField(widget=forms.HiddenInput)
+
+    def __init__(self, user):
+        super().__init__()
+
+        self.fields["name"].initial = user.get_full_name
+        self.fields["email"].initial = user.email
+
+        if settings.ALLOW_PRIVATE_REPOS:
+            self.fields["subject"].initial = "Commercial Support Request"
+        else:
+            self.fields["subject"].initial = "Community Support Request"
+
+            if not (user.gold.exists() or user.goldonce.exists()):
+                self.fields["severity_level"].disabled = True
+                self.fields["severity_level"].widget.attrs["readonly"] = True
+                self.fields["severity_level"].help_text = _(
+                    "This option is only enabled for Gold users."
+                )

readthedocs/core/views/__init__.py

@@ -12,6 +12,7 @@
 from django.urls import reverse
 from django.views.generic import TemplateView, View
 
+from readthedocs.core.forms import SupportForm
 from readthedocs.core.mixins import CDNCacheControlMixin, PrivateViewMixin
 
 log = structlog.get_logger(__name__)
@@ -69,12 +70,17 @@ def get(self, request, *args, **kwargs):
 
 
 class SupportView(PrivateViewMixin, TemplateView):
+    form_class = SupportForm
     template_name = "support/index.html"
 
     def get_context_data(self, **kwargs):
         """Pass along endpoint for support form."""
         context = super().get_context_data(**kwargs)
         context["SUPPORT_FORM_ENDPOINT"] = settings.SUPPORT_FORM_ENDPOINT
+
+        if settings.RTD_EXT_THEME_ENABLED:
+            context["form"] = self.form_class(self.request.user)
+
         return context