doc: Elaborate on issue triaging

Author: nhooyr

doc/triage.md

@@ -1,17 +1,34 @@
 # Triage
 
+## Filter
+
 Triaging code-server issues is done with the following issue filter:
 
 ```
-is:open no:project sort:created-asc -label:blocked -label:upstream
+is:open no:project sort:created-asc -label:blocked -label:upstream -label:waiting-for-info
 ```
 
-We cannot work on any `blocked` or `upstream` issues as those are best handled by the
-VS Code team. However, in certain circumstances we may fix them only in code-server if
-necessary.
+This will show issues that:
+
+1. Are open.
+2. Have no assigned project.
+3. Are not `blocked` or tagged for work by `upstream` (VS Code core team)
+   - If an upstream issue is detrimental to the code-server experience we may fix it in
+     our patch instead of waiting for the VS Code team to fix it.
+4. Are not in `waiting-for-info`.
+
+## Process
 
-The GitHub project where we manage all our actionable issues is at:
-https://github.com/cdr/code-server/projects/1
+1. If an issue is a question/discussion it should be converted into a GitHub discussion.
+2. Next, give the issue the appropriate labels and feel free to create new ones if
+   necessary.
+   - There are no hard and set rules for labels. We don't have many so look through and
+     see how they've been used throughout the repository. They all also have descriptions.
+3. If more information is required, please ask the submitter and tag as
+   `waiting-for-info` and wait.
+4. Finally, the issue should be moved into the
+   [code-server](https://github.com/cdr/code-server/projects/1) project where we pick
+   out issues to fix and track their progress.
 
-Finally, we use milestones to track what issues are planned/or were closed for what release.
-https://github.com/cdr/code-server/milestones
+We also use [milestones](https://github.com/cdr/code-server/milestones) to track what
+issues are planned/or were closed for what release.