feat(client-connectcases): This feature provides capabilities to help track and meet service level agreements (SLAs) on cases programmatically. It allows configuring a new related item of type Sla on a case using CreateRelatedItem API and provides the ability to search for this new related item using SearchRelatedItems API.

Author: awstools

clients/client-connectcases/src/commands/CreateCaseCommand.ts

@@ -34,7 +34,6 @@ export interface CreateCaseCommandOutput extends CreateCaseResponse, __MetadataB
  *          <p>Creates a case in the specified Cases domain. Case system and custom fields are taken
  *       as an array id/value pairs with a declared data types.</p>
  *          <p>The following fields are required when creating a case:</p>
- *
  *          <ul>
  *             <li>
  *                <p>

clients/client-connectcases/src/commands/CreateDomainCommand.ts

@@ -37,7 +37,6 @@ export interface CreateDomainCommandOutput extends CreateDomainResponse, __Metad
  *         <a href="https://docs.aws.amazon.com/connect/latest/APIReference/API_CreateIntegrationAssociation.html">CreateIntegrationAssociation</a> API. You need specific IAM
  *         permissions to successfully associate the Cases domain. For more information, see
  *           <a href="https://docs.aws.amazon.com/connect/latest/adminguide/required-permissions-iam-cases.html#onboard-cases-iam">Onboard to Cases</a>.</p>
- *
  *          </important>
  * @example
  * Use a bare-bones client and the command you need to make an API call.

clients/client-connectcases/src/commands/CreateRelatedItemCommand.ts

@@ -6,7 +6,11 @@ import { MetadataBearer as __MetadataBearer } from "@smithy/types";
 
 import { ConnectCasesClientResolvedConfig, ServiceInputTypes, ServiceOutputTypes } from "../ConnectCasesClient";
 import { commonParams } from "../endpoint/EndpointParameters";
-import { CreateRelatedItemRequest, CreateRelatedItemResponse } from "../models/models_0";
+import {
+  CreateRelatedItemRequest,
+  CreateRelatedItemRequestFilterSensitiveLog,
+  CreateRelatedItemResponse,
+} from "../models/models_0";
 import { de_CreateRelatedItemCommand, se_CreateRelatedItemCommand } from "../protocols/Aws_restJson1";
 
 /**
@@ -69,6 +73,23 @@ export interface CreateRelatedItemCommandOutput extends CreateRelatedItemRespons
  *     file: { // FileContent
  *       fileArn: "STRING_VALUE", // required
  *     },
+ *     sla: { // SlaInputContent Union: only one key present
+ *       slaInputConfiguration: { // SlaInputConfiguration
+ *         name: "STRING_VALUE", // required
+ *         type: "STRING_VALUE", // required
+ *         fieldId: "STRING_VALUE",
+ *         targetFieldValues: [ // SlaFieldValueUnionList
+ *           { // FieldValueUnion Union: only one key present
+ *             stringValue: "STRING_VALUE",
+ *             doubleValue: Number("double"),
+ *             booleanValue: true || false,
+ *             emptyValue: {},
+ *             userArnValue: "STRING_VALUE",
+ *           },
+ *         ],
+ *         targetSlaMinutes: Number("long"), // required
+ *       },
+ *     },
  *   },
  *   performedBy: { // UserUnion Union: only one key present
  *     userArn: "STRING_VALUE",
@@ -133,7 +154,7 @@ export class CreateRelatedItemCommand extends $Command
   })
   .s("AmazonConnectCases", "CreateRelatedItem", {})
   .n("ConnectCasesClient", "CreateRelatedItemCommand")
-  .f(void 0, void 0)
+  .f(CreateRelatedItemRequestFilterSensitiveLog, void 0)
   .ser(se_CreateRelatedItemCommand)
   .de(de_CreateRelatedItemCommand)
   .build() {

clients/client-connectcases/src/commands/DeleteDomainCommand.ts

@@ -29,7 +29,6 @@ export interface DeleteDomainCommandOutput extends DeleteDomainResponse, __Metad
 
 /**
  * <p>Deletes a Cases domain.</p>
- *
  *          <note>
  *             <p>After deleting your domain you must disassociate the deleted domain from your Amazon Connect instance with another API call before being able to use Cases again with this
  *           Amazon Connect instance. See <a href="https://docs.aws.amazon.com/connect/latest/APIReference/API_DeleteIntegrationAssociation.html">DeleteIntegrationAssociation</a>.</p>

clients/client-connectcases/src/commands/DeleteLayoutCommand.ts

@@ -30,7 +30,6 @@ export interface DeleteLayoutCommandOutput extends DeleteLayoutResponse, __Metad
 /**
  * <p>Deletes a layout from a cases template. You can delete up to 100 layouts per
  *       domain.</p>
- *
  *          <p>After a layout is deleted:</p>
  *          <ul>
  *             <li>

clients/client-connectcases/src/commands/DeleteTemplateCommand.ts

@@ -29,7 +29,6 @@ export interface DeleteTemplateCommandOutput extends DeleteTemplateResponse, __M
 
 /**
  * <p>Deletes a cases template. You can delete up to 100 templates per domain.</p>
- *
  *          <p>After a cases template is deleted:</p>
  *          <ul>
  *             <li>

clients/client-connectcases/src/commands/PutCaseEventConfigurationCommand.ts

@@ -71,6 +71,11 @@ export interface PutCaseEventConfigurationCommandOutput extends PutCaseEventConf
  * @throws {@link AccessDeniedException} (client fault)
  *  <p>You do not have sufficient access to perform this action.</p>
  *
+ * @throws {@link ConflictException} (client fault)
+ *  <p>The requested operation would cause a conflict with the current state of a service
+ *       resource associated with the request. Resolve the conflict before retrying this request. See
+ *       the accompanying error message for details.</p>
+ *
  * @throws {@link InternalServerException} (server fault)
  *  <p>We couldn't process your request because of an issue with the server. Try again
  *       later.</p>

clients/client-connectcases/src/commands/SearchRelatedItemsCommand.ts

@@ -6,7 +6,12 @@ import { MetadataBearer as __MetadataBearer } from "@smithy/types";
 
 import { ConnectCasesClientResolvedConfig, ServiceInputTypes, ServiceOutputTypes } from "../ConnectCasesClient";
 import { commonParams } from "../endpoint/EndpointParameters";
-import { SearchRelatedItemsRequest, SearchRelatedItemsResponse } from "../models/models_0";
+import {
+  SearchRelatedItemsRequest,
+  SearchRelatedItemsRequestFilterSensitiveLog,
+  SearchRelatedItemsResponse,
+  SearchRelatedItemsResponseFilterSensitiveLog,
+} from "../models/models_0";
 import { de_SearchRelatedItemsCommand, se_SearchRelatedItemsCommand } from "../protocols/Aws_restJson1";
 
 /**
@@ -56,6 +61,10 @@ export interface SearchRelatedItemsCommandOutput extends SearchRelatedItemsRespo
  *       file: { // FileFilter
  *         fileArn: "STRING_VALUE",
  *       },
+ *       sla: { // SlaFilter
+ *         name: "STRING_VALUE",
+ *         status: "STRING_VALUE",
+ *       },
  *     },
  *   ],
  * };
@@ -81,6 +90,25 @@ export interface SearchRelatedItemsCommandOutput extends SearchRelatedItemsRespo
  * //         file: { // FileContent
  * //           fileArn: "STRING_VALUE", // required
  * //         },
+ * //         sla: { // SlaContent
+ * //           slaConfiguration: { // SlaConfiguration
+ * //             name: "STRING_VALUE", // required
+ * //             type: "STRING_VALUE", // required
+ * //             status: "STRING_VALUE", // required
+ * //             fieldId: "STRING_VALUE",
+ * //             targetFieldValues: [ // SlaFieldValueUnionList
+ * //               { // FieldValueUnion Union: only one key present
+ * //                 stringValue: "STRING_VALUE",
+ * //                 doubleValue: Number("double"),
+ * //                 booleanValue: true || false,
+ * //                 emptyValue: {},
+ * //                 userArnValue: "STRING_VALUE",
+ * //               },
+ * //             ],
+ * //             targetTime: new Date("TIMESTAMP"), // required
+ * //             completionTime: new Date("TIMESTAMP"),
+ * //           },
+ * //         },
  * //       },
  * //       tags: { // Tags
  * //         "<keys>": "STRING_VALUE",
@@ -140,7 +168,7 @@ export class SearchRelatedItemsCommand extends $Command
   })
   .s("AmazonConnectCases", "SearchRelatedItems", {})
   .n("ConnectCasesClient", "SearchRelatedItemsCommand")
-  .f(void 0, void 0)
+  .f(SearchRelatedItemsRequestFilterSensitiveLog, SearchRelatedItemsResponseFilterSensitiveLog)
   .ser(se_SearchRelatedItemsCommand)
   .de(de_SearchRelatedItemsCommand)
   .build() {