@@ -2056,8 +2056,10 @@ export interface GetCurrentMetricDataRequest {
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* <p>Metric data is retrieved only for the resources associated with the queues or routing
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* profiles, and by any channels included in the filter. (You cannot filter by both queue AND
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* routing profile.) You can include both resource IDs and resource ARNs in the same request.</p>
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- * <p>When using <code>RoutingStepExpression</code>, you need to pass exactly one
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- * <code>QueueId</code>.</p>
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+ * <p>When using the <code>RoutingStepExpression</code> filter, you need to pass exactly one
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+ * <code>QueueId</code>. The filter is also case sensitive so when using the
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+ * <code>RoutingStepExpression</code> filter, grouping by <code>ROUTING_STEP_EXPRESSION</code> is
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+ * required.</p>
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* <p>Currently tagging is only supported on the resources that are passed in the filter.</p>
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*/
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Filters : Filters | undefined ;
@@ -3451,8 +3453,10 @@ export interface GetMetricDataV2Request {
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* <code>connect:Chat</code>, <code>connect:SMS</code>, <code>connect:Telephony</code>, and
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* <code>connect:WebRTC</code> are valid <code>filterValue</code> examples (not exhaustive) for
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* the <code>contact/segmentAttributes/connect:Subtype filter</code> key.</p>
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- * <p>ROUTING_STEP_EXPRESSION is a valid filter key with a filter value up to 3000
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- * length.</p>
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+ * <p>
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+ * <code>ROUTING_STEP_EXPRESSION</code> is a valid filter key with a filter value up to 3000 length. This
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+ * filter is case and order sensitive. JSON string fields must be sorted in ascending order and
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+ * JSON array order should be kept as is.</p>
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* </li>
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* </ul>
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*/
@@ -3735,6 +3739,14 @@ export interface GetMetricDataV2Request {
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* <p>Feature is a valid filter but not a valid grouping.</p>
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* </note>
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* </dd>
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+ * <dt>CONTACTS_HANDLED_BY_CONNECTED_TO_AGENT</dt>
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+ * <dd>
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+ * <p>Unit: Count</p>
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+ * <p>Valid metric filter key: <code>INITIATION_METHOD</code>
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+ * </p>
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+ * <p>Valid groupings and filters: Queue, Channel, Agent, Agent Hierarchy,
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+ * contact/segmentAttributes/connect:Subtype</p>
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+ * </dd>
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* <dt>CONTACTS_HOLD_ABANDONS</dt>
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* <dd>
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* <p>Unit: Count</p>
@@ -3772,6 +3784,12 @@ export interface GetMetricDataV2Request {
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* <p>Valid groupings and filters: Queue, Channel, Routing Profile, Agent, Agent Hierarchy,
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* contact/segmentAttributes/connect:Subtype</p>
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* </dd>
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+ * <dt>CONTACTS_QUEUED_BY_ENQUEUE</dt>
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+ * <dd>
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+ * <p>Unit: Count</p>
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+ * <p>Valid groupings and filters: Queue, Channel, Agent, Agent Hierarchy,
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+ * contact/segmentAttributes/connect:Subtype</p>
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+ * </dd>
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* <dt>CONTACTS_RESOLVED_IN_X</dt>
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* <dd>
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* <p>Unit: Count</p>
@@ -4227,7 +4245,9 @@ export interface GetTaskTemplateResponse {
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export interface GetTrafficDistributionRequest {
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/**
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* @public
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- * <p>The identifier of the traffic distribution group.</p>
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+ * <p>The identifier of the traffic distribution group.
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+ * This can be the ID or the ARN if the API is being called in the Region where the traffic distribution group was created.
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+ * The ARN must be provided if the call is from the replicated Region.</p>
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*/
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Id : string | undefined ;
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}
@@ -8617,7 +8637,8 @@ export interface MonitorContactRequest {
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/**
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* @public
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* <p>Specify which monitoring actions the user is allowed to take. For example, whether the user
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- * is allowed to escalate from silent monitoring to barge. AllowedMonitorCapabilities is required if barge is enabled.</p>
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+ * is allowed to escalate from silent monitoring to barge. AllowedMonitorCapabilities is required if
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+ * barge is enabled.</p>
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*/
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AllowedMonitorCapabilities ?: MonitorCapability [ ] ;
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