@@ -371,6 +371,11 @@ export interface AgentContactReference {
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/**
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* @public
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* <p>The <a href="https://docs.aws.amazon.com/connect/latest/adminguide/about-contact-states.html">state of the contact</a>.</p>
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+ * <note>
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+ * <p>When <code>AgentContactState</code> is set to <code>CONNECTED_ONHOLD</code>,
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+ * <code>StateStartTimestamp</code> is not changed. Instead, <code>StateStartTimestamp</code>
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+ * reflects the time the contact was <code>CONNECTED</code> to the agent.</p>
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+ * </note>
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*/
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AgentContactState ?: ContactState ;
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@@ -4864,6 +4869,12 @@ export interface CreateUseCaseResponse {
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/**
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* @public
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* <p>Contains information about the identity of a user.</p>
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+ * <note>
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+ * <p>For Amazon Connect instances that are created with the <code>EXISTING_DIRECTORY</code>
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+ * identity management type, <code>FirstName</code>, <code>LastName</code>, and <code>Email</code>
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+ * cannot be updated from within Amazon Connect because they are managed by the
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+ * directory.</p>
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+ * </note>
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*/
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export interface UserIdentityInfo {
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/**
@@ -4937,7 +4948,10 @@ export interface UserPhoneConfig {
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/**
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* @public
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- * <p>The After Call Work (ACW) timeout setting, in seconds.</p>
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+ * <p>The After Call Work (ACW) timeout setting, in seconds. This parameter has a minimum value of
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+ * 0 and a maximum value of 2,000,000 seconds (24 days). Enter 0 if you don't want to allocate a
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+ * specific amount of ACW time. It essentially means an indefinite amount of time. When the
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+ * conversation ends, ACW starts; the agent must choose Close contact to end ACW. </p>
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* <note>
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* <p>When returned by a <code>SearchUsers</code> call, <code>AfterContactWorkTimeLimit</code> is
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* returned in milliseconds. </p>
@@ -4961,6 +4975,18 @@ export interface CreateUserRequest {
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* <p>The user name for the account. For instances not using SAML for identity management, the
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* user name can include up to 20 characters. If you are using SAML for identity management, the
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* user name can include up to 64 characters from [a-zA-Z0-9_-.\@]+.</p>
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+ * <p>Username can include @ only if used in an email format. For example:</p>
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+ * <ul>
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+ * <li>
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+ * <p>Correct: testuser</p>
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+ * </li>
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+ * <li>
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+ * <p>Correct: [email protected] </p>
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+ * </li>
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+ * <li>
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+ * <p>Incorrect: testuser@example</p>
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+ * </li>
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+ * </ul>
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*/
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Username : string | undefined ;
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