Amazon Connect Service Update: This release adds support for configuring a custom chat duration when starting a new chat session via the StartChatContact API. The default value for chat duration is 25 hours, minimum configurable value is 1 hour (60 minutes) and maximum configurable value is 7 days (10,080 minutes).

Author: AWS

.changes/next-release/feature-AmazonConnectService-2462391.json

@@ -0,0 +1,6 @@
+{
+    "type": "feature",
+    "category": "Amazon Connect Service",
+    "contributor": "",
+    "description": "This release adds support for configuring a custom chat duration when starting a new chat session via the StartChatContact API. The default value for chat duration is 25 hours, minimum configurable value is 1 hour (60 minutes) and maximum configurable value is 7 days (10,080 minutes)."
+}

services/connect/src/main/resources/codegen-resources/service-2.json

@@ -1598,7 +1598,7 @@
         {"shape":"InternalServiceException"},
         {"shape":"LimitExceededException"}
       ],
-      "documentation":"<p>Initiates a contact flow to start a new chat for the customer. Response of this API provides a token required to obtain credentials from the <a href=\"https://docs.aws.amazon.com/connect-participant/latest/APIReference/API_CreateParticipantConnection.html\">CreateParticipantConnection</a> API in the Amazon Connect Participant Service.</p> <p>When a new chat contact is successfully created, clients must subscribe to the participant’s connection for the created chat within 5 minutes. This is achieved by invoking <a href=\"https://docs.aws.amazon.com/connect-participant/latest/APIReference/API_CreateParticipantConnection.html\">CreateParticipantConnection</a> with WEBSOCKET and CONNECTION_CREDENTIALS. </p> <p>A 429 error occurs in two situations:</p> <ul> <li> <p>API rate limit is exceeded. API TPS throttling returns a <code>TooManyRequests</code> exception.</p> </li> <li> <p>The <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/amazon-connect-service-limits.html\">quota for concurrent active chats</a> is exceeded. Active chat throttling returns a <code>LimitExceededException</code>.</p> </li> </ul> <p>For more information about chat, see <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/chat.html\">Chat</a> in the <i>Amazon Connect Administrator Guide</i>.</p>"
+      "documentation":"<p>Initiates a contact flow to start a new chat for the customer. Response of this API provides a token required to obtain credentials from the <a href=\"https://docs.aws.amazon.com/connect-participant/latest/APIReference/API_CreateParticipantConnection.html\">CreateParticipantConnection</a> API in the Amazon Connect Participant Service.</p> <p>When a new chat contact is successfully created, clients must subscribe to the participant’s connection for the created chat within 5 minutes. This is achieved by invoking <a href=\"https://docs.aws.amazon.com/connect-participant/latest/APIReference/API_CreateParticipantConnection.html\">CreateParticipantConnection</a> with WEBSOCKET and CONNECTION_CREDENTIALS. </p> <p>A 429 error occurs in the following situations:</p> <ul> <li> <p>API rate limit is exceeded. API TPS throttling returns a <code>TooManyRequests</code> exception.</p> </li> <li> <p>The <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/amazon-connect-service-limits.html\">quota for concurrent active chats</a> is exceeded. Active chat throttling returns a <code>LimitExceededException</code>.</p> </li> </ul> <p>If you use the <code>ChatDurationInMinutes</code> parameter and receive a 400 error, your account may not support the ability to configure custom chat durations. For more information, contact Amazon Web Services Support. </p> <p>For more information about chat, see <a href=\"https://docs.aws.amazon.com/connect/latest/adminguide/chat.html\">Chat</a> in the <i>Amazon Connect Administrator Guide</i>.</p>"
     },
     "StartContactRecording":{
       "name":"StartContactRecording",
@@ -2760,6 +2760,11 @@
       "max":100,
       "min":1
     },
+    "ChatDurationInMinutes":{
+      "type":"integer",
+      "max":10080,
+      "min":60
+    },
     "ChatMessage":{
       "type":"structure",
       "required":[
@@ -8431,6 +8436,10 @@
           "shape":"ClientToken",
           "documentation":"<p>A unique, case-sensitive identifier that you provide to ensure the idempotency of the request.</p>",
           "idempotencyToken":true
+        },
+        "ChatDurationInMinutes":{
+          "shape":"ChatDurationInMinutes",
+          "documentation":"<p>The total duration of the newly started chat session. If not specified, the chat session duration defaults to 25 hour. The minumum configurable time is 60 minutes. The maximum configurable time is 10,080 minutes (7 days).</p>"
         }
       }
     },
@@ -8994,7 +9003,7 @@
         },
         "Name":{
           "shape":"ContactFlowName",
-          "documentation":"<p>The name of the contact flow.</p>"
+          "documentation":"<p>TThe name of the contact flow.</p>"
         },
         "Description":{
           "shape":"ContactFlowDescription",