u[date getting help section (#147)

add StackOverflow and AWS support links

Author: jmklix

README.md

@@ -17,16 +17,12 @@ This SDK is built on the AWS Common Runtime, a collection of libraries
 cross-platform, high-performance, secure, and reliable. The libraries are bound
 to Python by the `awscrt` package ([PyPI](https://pypi.org/project/awscrt/)) ([Github](https://github.com/awslabs/aws-crt-python)).
 
-
 *__Jump To:__*
 * [Installation](#Installation)
 * [Mac-Only TLS Behavior](#Mac-Only-TLS-Behavior)
 * [Samples](samples)
 * [Getting Help](#Getting-Help)
 * [Giving Feedback and Contributions](#Giving-Feedback-and-Contributions)
-* [More Resources](#More-Resources)
-
-
 
 ## Installation
 
@@ -62,20 +58,25 @@ Please note that on Mac, once a private key is used with a certificate, that cer
 static: certificate has an existing certificate-key pair that was previously imported into the Keychain.  Using key from Keychain instead of the one provided.
 ```
 
-
-
 ## Samples
 
 [Samples README](samples)
 
 ## Getting Help
 
-Use the following sources for information :
+The best way to interact with our team is through GitHub. You can [open an issue](https://github.com/aws/aws-iot-device-sdk-python-v2/issues) and choose from one of our templates for guidance, bug reports, or feature requests. You may also find help on community resources such as [StackOverFlow](https://stackoverflow.com/questions/tagged/aws-iot) with the tag #aws-iot or If you have a support plan with [AWS Support](https://aws.amazon.com/premiumsupport/), you can also create a new support case.
 
-*   Check api and developer guides.
-*   Check for similar issues already opened.
+Please make sure to check out our resources too before opening an issue:
 
-If you still can’t find a solution to your problem open an [issue](https://github.com/aws/aws-iot-device-sdk-python-v2/issues)
+* [API documentation](https://aws.github.io/aws-iot-device-sdk-python-v2/)
+* Our [Developer Guide](https://docs.aws.amazon.com/iot/latest/developerguide/what-is-aws-iot.html) ([source](https://github.com/awsdocs/aws-iot-docs))
+* Check for similar [Issues](https://github.com/aws/aws-iot-device-sdk-python-v2/issues)
+* [AWS IoT Core Documentation](https://docs.aws.amazon.com/iot/)
+* [Dev Blog](https://aws.amazon.com/blogs/?awsf.blog-master-iot=category-internet-of-things%23amazon-freertos%7Ccategory-internet-of-things%23aws-greengrass%7Ccategory-internet-of-things%23aws-iot-analytics%7Ccategory-internet-of-things%23aws-iot-button%7Ccategory-internet-of-things%23aws-iot-device-defender%7Ccategory-internet-of-things%23aws-iot-device-management%7Ccategory-internet-of-things%23aws-iot-platform)
+* Integration with AWS IoT Services such as
+[Device Shadow](https://docs.aws.amazon.com/iot/latest/developerguide/iot-device-shadows.html)
+and [Jobs](https://docs.aws.amazon.com/iot/latest/developerguide/iot-jobs.html)
+is provided by code that been generated from a model of the service.
 
 ## Giving Feedback and Contributions
 
@@ -85,21 +86,6 @@ We need your help in making this SDK great. Please participate in the community
 *   Articulate your feature request or upvote existing ones on our [Issues](https://github.com/aws/aws-iot-device-sdk-python-v2/issues?q=is%3Aissue+is%3Aopen+label%3Afeature-request) page.
 *   Submit [Issues](https://github.com/aws/aws-iot-device-sdk-python-v2/issues)
 
-
-
-## More Resources
-
-*   [AWS IoT Core Documentation](https://docs.aws.amazon.com/iot/)
-*   [Developer Guide](https://docs.aws.amazon.com/iot/latest/developerguide/what-is-aws-iot.html) ([source](https://github.com/awsdocs/aws-iot-docs))
-*   [Issues](https://github.com/aws/aws-iot-device-sdk-python-v2/issues)
-*   [Dev Blog](https://aws.amazon.com/blogs/?awsf.blog-master-iot=category-internet-of-things%23amazon-freertos%7Ccategory-internet-of-things%23aws-greengrass%7Ccategory-internet-of-things%23aws-iot-analytics%7Ccategory-internet-of-things%23aws-iot-button%7Ccategory-internet-of-things%23aws-iot-device-defender%7Ccategory-internet-of-things%23aws-iot-device-management%7Ccategory-internet-of-things%23aws-iot-platform)
-
-Integration with AWS IoT Services such as
-[Device Shadow](https://docs.aws.amazon.com/iot/latest/developerguide/iot-device-shadows.html)
-and [Jobs](https://docs.aws.amazon.com/iot/latest/developerguide/iot-jobs.html)
-is provided by code that been generated from a model of the service.
-
-
 # License
 
 This library is licensed under the Apache 2.0 License.