ComplaintManagementSchema.json

{
  "ModelName": "Complaint management",
  "ModelMetadata": {
    "Author": "",
    "DateCreated": "May 10, 2023, 04:43 PM",
    "DateLastModified": "Jun 13, 2023, 02:44 PM",
    "Description": "Considering most common access patterns for a complaint management system",
    "AWSService": "Amazon DynamoDB",
    "Version": "3.0"
  },
  "DataModel": [
    {
      "TableName": "Complaint_management_system",
      "KeyAttributes": {
        "PartitionKey": {
          "AttributeName": "PK",
          "AttributeType": "S"
        },
        "SortKey": {
          "AttributeName": "SK",
          "AttributeType": "S"
        }
      },
      "NonKeyAttributes": [
        {
          "AttributeName": "customer_id",
          "AttributeType": "S"
        },
        {
          "AttributeName": "complaint_id",
          "AttributeType": "S"
        },
        {
          "AttributeName": "comm_id",
          "AttributeType": "S"
        },
        {
          "AttributeName": "comm_date",
          "AttributeType": "S"
        },
        {
          "AttributeName": "complaint_state",
          "AttributeType": "S"
        },
        {
          "AttributeName": "current_state",
          "AttributeType": "S"
        },
        {
          "AttributeName": "creation_time",
          "AttributeType": "S"
        },
        {
          "AttributeName": "severity",
          "AttributeType": "S"
        },
        {
          "AttributeName": "complaint_description",
          "AttributeType": "S"
        },
        {
          "AttributeName": "comm_text",
          "AttributeType": "S"
        },
        {
          "AttributeName": "attachments",
          "AttributeType": "SS"
        },
        {
          "AttributeName": "agentID",
          "AttributeType": "S"
        },
        {
          "AttributeName": "escalated_to",
          "AttributeType": "S"
        },
        {
          "AttributeName": "escalation_time",
          "AttributeType": "S"
        }
      ],
      "GlobalSecondaryIndexes": [
        {
          "IndexName": "Customer_Complaint_GSI",
          "KeyAttributes": {
            "PartitionKey": {
              "AttributeName": "customer_id",
              "AttributeType": "S"
            },
            "SortKey": {
              "AttributeName": "complaint_id",
              "AttributeType": "S"
            }
          },
          "Projection": {
            "ProjectionType": "ALL"
          }
        },
        {
          "IndexName": "Escalations_GSI",
          "KeyAttributes": {
            "PartitionKey": {
              "AttributeName": "escalated_to",
              "AttributeType": "S"
            },
            "SortKey": {
              "AttributeName": "escalation_time",
              "AttributeType": "S"
            }
          },
          "Projection": {
            "ProjectionType": "ALL"
          }
        },
        {
          "IndexName": "Agents_Comments_GSI",
          "KeyAttributes": {
            "PartitionKey": {
              "AttributeName": "agentID",
              "AttributeType": "S"
            },
            "SortKey": {
              "AttributeName": "comm_date",
              "AttributeType": "S"
            }
          },
          "Projection": {
            "ProjectionType": "ALL"
          }
        }
      ],
      "TableData": [
        {
          "PK": {
            "S": "Complaint123"
          },
          "SK": {
            "S": "comm#2023-04-30T12:00:24#comm1"
          },
          "comm_id": {
            "S": "comm1"
          },
          "comm_date": {
            "S": "2023-04-30T12:00:24"
          },
          "complaint_state": {
            "S": "investigating"
          },
          "comm_text": {
            "S": "<comm text>"
          },
          "agentID": {
            "S": "AgentA"
          }
        },
        {
          "PK": {
            "S": "Complaint123"
          },
          "SK": {
            "S": "comm#2023-04-30T12:35:54#comm2"
          },
          "comm_id": {
            "S": "comm2"
          },
          "comm_date": {
            "S": "2023-04-30T12:35:54"
          },
          "complaint_state": {
            "S": "resolved"
          },
          "comm_text": {
            "S": "<comm text>"
          },
          "attachments": {
            "SS": [
              "s3://URL_for_attachment1",
              "s3://URL_for_attachment2"
            ]
          },
          "agentID": {
            "S": "AgentA"
          }
        },
        {
          "PK": {
            "S": "Complaint1321"
          },
          "SK": {
            "S": "comm#2023-05-10T16:00:00#comm3"
          },
          "comm_id": {
            "S": "comm3"
          },
          "comm_date": {
            "S": "2023-05-10T16:00:00"
          },
          "complaint_state": {
            "S": "investigating"
          },
          "comm_text": {
            "S": "<comm text>"
          },
          "agentID": {
            "S": "AgentB"
          }
        },
        {
          "PK": {
            "S": "Complaint1444"
          },
          "SK": {
            "S": "comm#2022-12-31T19:32:00#comm4"
          },
          "comm_id": {
            "S": "comm4"
          },
          "comm_date": {
            "S": "2022-12-31T19:32:00"
          },
          "complaint_state": {
            "S": "waiting"
          },
          "comm_text": {
            "S": "<comm text>"
          }
        },
        {
          "PK": {
            "S": "Complaint1444"
          },
          "SK": {
            "S": "comm#2022-12-31T19:40:00#comm5"
          },
          "comm_id": {
            "S": "comm5"
          },
          "comm_date": {
            "S": "2022-12-31T19:40:00"
          },
          "complaint_state": {
            "S": "assigned"
          },
          "comm_text": {
            "S": "<comm text>"
          },
          "attachments": {
            "SS": [
              "s3://URL_for_attachment1"
            ]
          },
          "agentID": {
            "S": "AgentC"
          }
        },
        {
          "PK": {
            "S": "Complaint123"
          },
          "SK": {
            "S": "metadata"
          },
          "customer_id": {
            "S": "custABC"
          },
          "complaint_id": {
            "S": "Complaint123"
          },
          "current_state": {
            "S": "resolved"
          },
          "creation_time": {
            "S": "2023-04-30T12:00:00"
          },
          "severity": {
            "S": "P2"
          },
          "complaint_description": {
            "S": "<description text>"
          }
        },
        {
          "PK": {
            "S": "Complaint1444"
          },
          "SK": {
            "S": "metadata"
          },
          "customer_id": {
            "S": "custXY32"
          },
          "complaint_id": {
            "S": "Complaint1444"
          },
          "current_state": {
            "S": "assigned"
          },
          "creation_time": {
            "S": "2022-12-31T19:39:57"
          },
          "severity": {
            "S": "P1"
          },
          "complaint_description": {
            "S": "<description text>"
          },
          "escalated_to": {
            "S": "AgentB"
          },
          "escalation_time": {
            "S": "2023-01-03T04:00:07"
          }
        },
        {
          "PK": {
            "S": "Complaint1321"
          },
          "SK": {
            "S": "metadata"
          },
          "customer_id": {
            "S": "custXYZ"
          },
          "complaint_id": {
            "S": "Complaint1321"
          },
          "current_state": {
            "S": "investigating"
          },
          "creation_time": {
            "S": "2023-05-10T15:58:00"
          },
          "severity": {
            "S": "P2"
          },
          "complaint_description": {
            "S": "<descr_text>"
          },
          "escalated_to": {
            "S": "AgentB"
          },
          "escalation_time": {
            "S": "2023-05-15T14:00:00"
          }
        },
        {
          "PK": {
            "S": "Complaint0987"
          },
          "SK": {
            "S": "metadata"
          },
          "customer_id": {
            "S": "custXYZ"
          },
          "complaint_id": {
            "S": "Complaint0987"
          },
          "current_state": {
            "S": "assigned"
          },
          "creation_time": {
            "S": "2023-06-10T12:30:08"
          },
          "severity": {
            "S": "P3"
          },
          "complaint_description": {
            "S": "<description text>"
          }
        }
      ],
      "DataAccess": {
        "MySql": {}
      },
      "BillingMode": "PROVISIONED",
      "ProvisionedCapacitySettings": {
        "ProvisionedThroughput": {
          "ReadCapacityUnits": 5,
          "WriteCapacityUnits": 5
        },
        "AutoScalingRead": {
          "ScalableTargetRequest": {
            "MinCapacity": 1,
            "MaxCapacity": 10,
            "ServiceRole": "AWSServiceRoleForApplicationAutoScaling_DynamoDBTable"
          },
          "ScalingPolicyConfiguration": {
            "TargetValue": 70
          }
        },
        "AutoScalingWrite": {
          "ScalableTargetRequest": {
            "MinCapacity": 1,
            "MaxCapacity": 10,
            "ServiceRole": "AWSServiceRoleForApplicationAutoScaling_DynamoDBTable"
          },
          "ScalingPolicyConfiguration": {
            "TargetValue": 70
          }
        }
      }
    }
  ]
}